Last updated: April 2026
1. About PlayPlanner
PlayPlanner ("we", "us", "our") is a family venue discovery app published by Liam Evanson trading as PlayPlanner, based in the United Kingdom.
By creating an account or using PlayPlanner, you agree to these Terms of Service. If you do not agree, please do not use the app.
These Terms are governed by the laws of England and Wales. Any dispute will be subject to the exclusive jurisdiction of the courts of England and Wales.
2. Who can use PlayPlanner
You must be 18 years of age or older to create a PlayPlanner account. PlayPlanner is designed for parents, carers, and adults who organise activities for children.
By registering, you confirm that you are at least 18 years old. If we discover that an account belongs to someone under 18, we will close it immediately.
PlayPlanner is currently available to residents of the United Kingdom only. We will announce when we expand to other regions.
3. Your account
Registration — You must provide accurate and complete information when registering. You are responsible for keeping it up to date.
Security — Keep your login credentials confidential. Notify us immediately at privacy@playplanner.app if you suspect your account has been compromised.
One account per person — Creating multiple accounts to circumvent moderation or manipulate reviews is strictly prohibited.
Account suspension — We may suspend or permanently close accounts that violate these Terms, post fraudulent content, or are used to harm other users or venues.
4. Acceptable use
You agree to use PlayPlanner only for lawful purposes and in a manner that does not infringe the rights of others.
You must not:
- Submit false, misleading, or fabricated venue reviews or information.
- Post reviews for venues you own, manage, or have a commercial interest in.
- Upload photos that contain identifiable images of people, especially children.
- Harass, threaten, defame, or abuse other users or venue owners.
- Upload content that is offensive, discriminatory, illegal, or harmful.
- Impersonate another person, business, or organisation.
- Attempt to gain unauthorised access to other users' accounts or our systems.
- Use automated tools, bots, or scripts to scrape or interact with the app.
- Use the app to promote products or services without our prior written consent.
Violation may result in immediate account suspension and, where appropriate, reporting to law enforcement.
5. Reviews and user-generated content
Your licence to us — When you submit a review, photo, or venue, you grant PlayPlanner a non-exclusive, royalty-free licence to display and distribute that content within the app and in promotional materials. You retain ownership of your content.
Your responsibility — You are solely responsible for the content you submit. By submitting, you confirm it is accurate, you have the right to share it, it contains no personal data of others without consent, and it does not infringe third-party rights.
Moderation — All reviews and photos are reviewed before going live. We may reject or remove any content that violates these Terms, without notice.
Review integrity — In accordance with the Consumer Protection from Unfair Trading Regulations 2008, we prohibit fake endorsements. Accounts found submitting fake reviews will be permanently banned.
6. Venue submissions
Anyone with an account may submit a venue. All submissions are moderated before publication. By submitting, you confirm the information is accurate to the best of your knowledge.
We reserve the right to edit, decline, or remove venue listings at our discretion.
7. Business accounts and Premium
Claiming a listing — If you are the verified owner or operator of a venue, you may claim it through the app. Falsely claiming a venue you do not own is a breach of these Terms.
Premium subscription — A paid Premium subscription is available for business owners. Subscription fees are billed in advance and are non-refundable except as required by UK consumer law (Consumer Rights Act 2015). Payments are processed by Stripe. PlayPlanner does not store or process card details. You can cancel at any time; Premium access continues until the end of the billing period.
8. Intellectual property
All intellectual property in the PlayPlanner app — including the name, logo, design, software, and curated content — belongs to Liam Evanson trading as PlayPlanner or its licensors. You may not copy, reproduce, modify, or distribute any part of the app without our prior written consent.
9. Venue information and safety
PlayPlanner provides venue information for reference only. We do not endorse, inspect, or guarantee the safety, quality, or suitability of any venue listed.
Always verify directly with the venue before visiting, particularly regarding opening hours, pricing, age restrictions, and safety facilities.
We accept no liability for loss, injury, or disappointment arising from reliance on venue information in the app.
10. Your privacy
We process your personal data in accordance with our Privacy Policy and UK GDPR. The Privacy Policy forms part of these Terms. Contact privacy@playplanner.app for details.
11. Limitation of liability
To the extent permitted by law:
- PlayPlanner is provided "as is". We make no warranties about its availability, accuracy, or fitness for any particular purpose.
- We are not liable for any indirect, incidental, or consequential loss arising from your use of the app.
- Our total liability for any claim will not exceed the amount you paid us in the 12 months before the claim arose.
Nothing here excludes liability for death or personal injury caused by our negligence, fraud, or liability that cannot be excluded under English law, including rights under the Consumer Rights Act 2015.
12. Termination
You may delete your account at any time in Profile > Delete account. Deletion removes your personal data within 30 days.
We may suspend or terminate your access immediately if you breach these Terms, engage in fraudulent activity, or if we are required to do so by law.
13. Changes to these Terms
We will notify you of material changes by in-app notification or email at least 14 days before they take effect. Continued use after the effective date means you accept the updated Terms.
14. Contact us
Operator: Liam Evanson trading as PlayPlanner
Email: privacy@playplanner.app
Our full Privacy Policy is at: Privacy Policy